1- SHOPPING
\nTo make purchases on AGNES WUYAM, online store, you need to create or register to your account. By creating an account, you will access to exclusive areas and services dedicated to our customers.<\/p>\n
Start your Shopping:<\/b>
\nTo easily browse our catalog, select a category from the navigation menu or browse our selections on the homepage. If you want to be guided in your purchases, we invite you to browse the category LookBook.
\nTo find something more specific, use our filters (category, color, size) or the website search option.<\/p>\n
Product information:<\/b>
\nFor each item, you will find a detailed product page showing the characteristics of the item (description, size and feet, fabric and care)
\nClick on the product image to zoom in and see all of the details.<\/p>\n
Size:<\/b>
\nThe size shown on the item’s label is indicated on every Product.
\nTo search for a size, we invite you to use the Size Guide in each Product page.<\/p>\n
How to order ?
\nOn the item page, select the desired color and size of the product.
\nAdd the product to your SHOPPING BAG or CART.
\nYou can proceed to checkout or continue your shopping.
\nOnce you have finished shopping, click on PROCEED TO CHECKOUT.
\nEnter your shipping address and select your shipping method.
\nPlease check that the information you entered are correct and click to PROCEED TO PAYMENT.
\nSelect your payment method, enter you payment detail and click on ORDER.
\nFrom the product page, you can also save any item in your Wishlist, and finalize your purchase later.
\nAfter a few minutes you will receive a confirmation email with the details of your order. From this moment on our warehouse will take care of everything and as soon as the order ships we will notify you with another confirmation email.<\/p>\n
How to use the promotional codes ?
\nThe AGNES WUYAM promotional codes give you access to exclusive offers. To receive Promotional Codes, subscribe to our Newsletter.
\nTo take advantage of a promotion, enter the code in the appropriate field at checkout and click “Apply”. Only one Promotional Code can be used for each order.
\nIf the code doesn’t work please double check the dates of the promotion and which products and categories it can be applied to from the newsletter.
\nCan I modify my order and add other product or remove them?
\nUnfortunately not. Each order is processed automatically and once it has been confirmed, it is not possible to modify the details. To purchase additional items, you must place a new order. To return any items please refer to our Return Policy.
\nCan I cancel my order?
\nWe are sorry, but once an order has been confirmed, it is processed automatically. However, you can return you purchase as indicated in the Return Policy.<\/p>\n
2- ORDER STATUS<\/p>\n
Processing :<\/b>
\nYour order is being prepared. The order has been confirmed and we have already sent a confirmation email with the Order Number.<\/p>\n
Shipped :<\/b>
\nAs soon as the order is shipped from our warehouse, we will send you a confirmation email with the Tracking Number to track the delivery.
\nIt is possible to check the order status at any time. Log onto your account, section “MY ORDERS”.<\/p>\n
More than 24 hours have passed and I still haven’t received an Order Confirmation email. What should I do?
\nCheck your spam folder and make sure that the addressagneswuyam.officiel@gmail.comare in the safe senders list of your email account. This will prevent the anti-spam filter from blocking future communications.
\nIf this doesn’t work please contact us as there may be errors with the email address you registered with.<\/p>\n
3- PAYMENT<\/p>\n
Payment Methods :<\/b>
\nAGNES WUYAMaccepts the following payment methods:
\nCredit Card: Visa, MasterCard, American Express.
\nThe total amount of your order will be charged when the order is shipped.
\nPayment will be notified on your statement of account as AGNES WUYAM
\nIn the event we would not be able to ship on or more items from your order, we will send you a notification by email. Moreover, you will be charged only for the items shipped.<\/p>\n
Payment Security :<\/b>
\nEvery purchase is made with maximum security thanks to the implementation of the most advanced encryption services (SSL) and payment is done via Ayden secured system.
\nWe only use protected connections, as demonstrated by the “https” URL prefix and the lock or key symbol that appears in the browser’s address bar.<\/p>\n
Tax Information :<\/b>\u00a0You can enter a different billing address than the delivery address from your account in the “My Address Book” section.
\nPurchasing on AGNES WUYAM is reserved for end consumers. Our prices are inclusive of VAT.
\nFor each order, AGNES WUYAM issues an invoice; the document will be sent as an attachment in the shipping confirmation email. You will also find the purchase invoice in your package.
\nPlease note : once the order has been confirmed, there is no way to modify the details you have entered and it is not possible to issue a new invoice.<\/p>\n","protected":false},"excerpt":{"rendered":"
CUSTOMER CARE 1- SHOPPING To make purchases on AGNES WUYAM, online store, you need to create or register to your account. By creating an account, you will access to exclusive areas and services dedicated to our customers. Start your Shopping: To easily browse our catalog, select a category from the navigation menu or browse our […]<\/p>\n